The first clean establishes the real starting point
A quote is prepared from the information available before the booking, but the first visit is when the cleaner sees the layout, surfaces and current condition together. This is also the time to confirm the areas that matter most to the household.
The aim is not to turn the visit into a long inspection. A short, clear handover helps the cleaner begin confidently.
Before the cleaner arrives
Make sure the cleaner has the correct address, parking information and a reliable way to enter the property. If you will not be home, test the key or lockbox arrangement first.
It also helps to:
- Put away private documents, medication and valuable items
- Clear loose belongings from the floors and main surfaces
- Secure pets or explain where they will be
- Remove dishes if dishwashing is not part of the scope
- Identify fragile, damaged or sensitive surfaces
- Explain any product restrictions or genuine sensitivities
- Choose the rooms or tasks that are most important
You do not need to clean before we arrive. Clearing loose belongings helps us reach the surfaces you want cleaned. If you need help with dishes or a particular room, tell us so we can plan the visit around you.
Confirm the agreed scope
Your first visit follows the cleaning plan we prepared with you. Bring up any priorities, including oven, fridge or cupboard interiors, windows and other details you would like us to look after. We’ll help work out the right approach.
If the home is in a different condition from the photographs or description used for the quote, the cleaner should explain what can reasonably be completed before doing unapproved extra work.
Expect the first visit to be different from later visits
A first clean may reveal detail that has accumulated over time. Bathrooms, kitchen surfaces and edges can require more attention before the home reaches a maintainable routine.
Later visits can become more consistent once the main build up has been addressed and the cleaner understands the household priorities.
Tell us how the clean went
We welcome your feedback. If something is not right, get in touch and we’ll listen and work through it with you. A photo or a note about the room can help, but you do not need to diagnose the problem or write a formal complaint.
A regular plan can then be adjusted if the booked time, task list or frequency does not suit the home.
Tas Clean Solutions first visit process
We review the property details before quoting and confirm the agreed scope in writing. At the first visit, we check access, priorities and any surface concerns. If the condition or requested work is materially different, we discuss it before changing the service.