How we handle your information.

Last updated: 31 July 2026

This policy explains how Tas Clean Solutions, ABN 57 608 563 325, handles information received through this website, the service portal and related business communications.

Information we collect

A quote request may include your name, phone number, email, suburb, requested service, property or site information, preferred timing, photographs and other details you choose to provide. We also record the page and campaign information connected with an enquiry so we can understand which services and advertising produced it.

Please do not upload identification documents, images of people, keys, alarm codes, payment information, medical information or anything that is not needed to assess the cleaning request.

How information is used

We use the information to respond to enquiries, assess cleaning work, prepare quotations, organise services, communicate about bookings, improve our enquiry process, maintain business records and meet legal obligations. Quote details are not used for unrelated marketing without permission and are not sold.

Client and cleaner portal

Approved clients and cleaning team members may be given access to a private service portal. Portal records may include a person's name and email, assigned premises, agreed cleaning tasks, scheduled and completed visits, service notes, issue reports, management responses and optional photographs supplied to explain an issue.

Portal access is limited by role and assigned premises. Please do not enter alarm codes, key locations, health records, identification documents or other sensitive information in ordinary service notes or issue reports.

Storage and service providers

Website enquiries and portal records are held in a hosted business database. Quote and portal photographs are stored separately from the public website. Access to management records and private attachments is restricted to authorised accounts. Website hosting, database, file storage, identity and email delivery providers may process information in Australia or in other countries where they operate.

We take reasonable steps to restrict access and protect the information we hold. No internet or storage system can be described as completely risk free.

Retention

Enquiry and portal information is kept only while reasonably needed for quoting, service delivery, communication, record keeping, disputes and legal obligations. Quote and issue photographs are not intended as permanent storage and may be deleted sooner than the related business record. Portal access can be deactivated when a person no longer needs it.

Website security and measurement

The hosting provider may use essential security technology to protect the website from automated abuse. The quote form records campaign parameters, referring page and landing page when available.

We use Google Analytics to understand how people find and use the website and which pages and services lead to enquiries. Google Analytics may use cookies or similar identifiers and may collect information such as pages viewed, approximate location, device and browser details, referral source, scrolling, outbound clicks and other website interactions. We do not send customer names, phone numbers, email addresses, quote messages, uploaded photographs or enquiry reference numbers to Google Analytics.

Google may process Analytics information outside Australia. We do not currently use Google Analytics advertising features or sell visitor information. You can learn more about how Google uses information from sites that use its services.

Access, correction or deletion

You may ask what personal information we hold about you, request correction, or ask for deletion where applicable by emailing connect@tascleansolutions.com.au. We may need enough information to confirm the request relates to you.

Privacy complaints

Email connect@tascleansolutions.com.au with the subject "Privacy complaint" and explain your concern. We will acknowledge the complaint and aim to provide a response within 30 days. If the Privacy Act 1988 applies and the matter is not resolved, information about making a complaint is available from the Office of the Australian Information Commissioner.

Our operating address

Tas Clean Solutions is a mobile service that travels to customers. We operate from a private address that is not a customer facing location and is not published on this website.

Contact

Email connect@tascleansolutions.com.au or call 0439 949 708.