If we miss something,
we’ll put it right.

Your clean matters to us.

You should feel confident that we’ve followed your cleaning plan. If we’ve missed an agreed task or an area needs attention, please tell us. We’ll give your concern immediate attention and prioritise putting it right.

A simple way to get it sorted.

1. Get in touch. Let us know which visit and area need attention. A quick call, email or WhatsApp message is fine.
2. We’ll listen and confirm the next step. We’ll review the missed item with you and arrange what’s needed to correct it.
3. We’ll follow through. Putting the agreed cleaning right comes first. We’ll keep you informed and check back with you afterwards.

A photo can help explain the issue, but you don’t need to prepare a formal complaint.

A promise built around your cleaning plan.

This guarantee covers anything we’ve missed from the cleaning scope agreed with you. If you’d like help with another area or your needs have changed, we’re happy to discuss that too.

Tell us what needs attention.

You can reach us through whichever contact method suits you.